Reference

Your Rights and Our Policy Commitments

At livesport88, how we handle your account data, your access rights, and our service terms is set out clearly here — no buried fine print, no surprise clauses.

Jurisdiction-dependent accessAccount data rightsDANA, OVO, GoPay wallet policyTransparent service termsContact paths for policy requests
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livesport88 Your Rights and Our Policy Commitments
POLICY CONTACT PATHS

Reach Us About Any Policy Matter

If you have a question about your rights under our terms, a data request, or a dispute about how a policy was applied to your account, our support team handles these specifically — not just game and payment queries. You can reach us around the clock through live chat, email, or by submitting a request directly through your account dashboard. Players in Bandung and across Indonesia have used all three channels successfully for policy-related requests.

Live Chat Open the chat window from your account dashboard at any time. For policy and data requests, type 'legal query' at the start of your message so the team routes it to the right person immediately rather than the general support queue.
Email Support Send your policy question or data request to our support address listed in your account settings. Include your registered wallet — DANA, OVO, or GoPay — as an identity reference. We aim to respond within one business day for formal policy matters.
Account Dashboard Request Log in to your account, go to Account Settings, and select 'Policy & Data Request' from the support menu. This path creates a tracked ticket with a reference number so you can follow the status of your request without needing to follow up manually.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on livesport88 runs at the account level, the payment level, and the session level. Here is what that means in practice — the concrete steps we take so your data and funds stay where they belong.

Data Handling

We collect only what is necessary to operate your account — registration details, transaction history, and session logs. We do not sell or share your personal data with third parties for marketing. Data is retained for as long as your account is active and for the period required by applicable regulations after closure.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are used in aggregate only — they do not identify you individually. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Every login triggers an OTP sent to your registered contact. If a login attempt comes from an unrecognised device, access is held until you confirm via OTP. This applies whether you are coming in through mobile browser or any other access path, keeping your account protected even if your password is compromised.

Data Retention

Transaction records linked to DANA, OVO, and GoPay payments are retained for the minimum period required under applicable financial regulations. After that period, data is deleted from active systems. If you close your account, you may request a copy of your transaction history before deletion is completed.

Who to Contact

For formal data requests — including access, correction, or deletion of your personal information — contact us through the Account Dashboard's 'Policy & Data Request' path or via email. Include your registered wallet reference (DANA, OVO, or GoPay number) so we can verify your identity without additional back-and-forth.

Requesting Changes

You can request correction of inaccurate account data at any time. Submit through the dashboard or email support with the specific field you want corrected and the correct value. We process standard correction requests within three business days. Requests involving payment wallet changes require additional identity verification for your own protection.

Common Questions About Our Legal Terms

Real questions about how our terms apply to your account, your data, and your access rights — answered directly without redirection to generic help articles.

Access to our services depends on local law and is available only where eligible under your region's regulations. We do not accept registrations from regions where online gaming services are prohibited. If you are unsure whether access is permitted in your area, we recommend checking your local regulations before opening an account.

We collect your registration details, the contact address you use for OTP verification, your linked wallet identifier (DANA, OVO, or GoPay), and your transaction history. We do not collect payment card numbers or raw bank credentials. Only what is necessary to operate and secure your account is kept on our systems.

Yes. Log in to your account, go to Account Settings, and select 'Policy & Data Request'. You can request a full export of your account data including transaction history. Include your registered wallet reference so we can verify the request is coming from the account holder. We process these requests within a reasonable timeframe.

Submit a deletion request through the Account Dashboard or via email support. Once your account is closed and the minimum retention period required by applicable regulations has passed, your personal data is deleted from active systems. Transaction records may be retained longer where financial regulations require it.

Your wallet details are never stored in raw form on our servers. We keep a tokenised reference only, used to match your withdrawal to the correct account. This means your actual OVO or GoPay number is not exposed in our database — only the token we use to route your payout back to you.

We notify you through the contact address registered on your account before any change takes effect. The notification explains what changed and when the new terms apply. If you disagree with the change, contact our support team before the effective date. Continuing to use the service after that date means you have accepted the updated terms.

We use session cookies for login continuity, functional cookies for lobby preferences, and aggregate analytics cookies that do not identify you individually. You can adjust or block cookies through your browser settings at any time. Turning off functional cookies may affect how your lobby preferences are saved between sessions but will not affect your ability to log in.

Contact us immediately through live chat and type 'account security' at the start of your message. Our team will place a temporary hold on the account while we investigate. Every login requires OTP confirmation from your registered contact, so an unauthorised access event usually means your contact details have been compromised and need updating.

Yes. Submit a correction request through the 'Policy & Data Request' section in Account Settings or via email support. Specify the field and the correct value. Standard corrections are processed within three business days. Changes to your linked payment wallet — DANA, OVO, or GoPay — require additional identity verification before the update is applied.

We do not sell or share your personal data with third parties for marketing purposes. We share data only where required by applicable law or regulation, or with payment processors (DANA, OVO, GoPay) strictly to execute your transactions. Any third-party data sharing is limited to what is necessary to deliver the service and protect your account.

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