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How livesport88 Handles Your Personal Information

Your account data at livesport88 — including the payment details you connect through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data kept secureDANA, OVO, GoPay wallet info protectedNo data sold to third partiesYour rights, clearly explainedContact us to update or remove data
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livesport88 How livesport88 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your data, want to request a copy of your account information, or need to update details linked to your DANA, OVO, or GoPay wallet, our support team is available to assist. You can reach us through live chat directly on the platform, by email, or through our messaging channel. We aim to respond to privacy-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Team online

Live Chat Support

Reach us through the live chat window on the platform. For privacy and data requests, describe your issue clearly and our team will route it to the right handler. Available around the clock for account-connected enquiries.

Email Request

Send your data access or deletion request by email. Include your registered account details and specify what you are requesting — whether that is a data summary, a correction, or removal of specific information tied to your account.

Account Settings Channel

Some data updates — such as changing your linked mobile number or updating the wallet reference for OVO or GoPay — can be handled directly through the account settings panel without needing to contact support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply consistent data handling practices across every part of the platform — from the moment you register to every transaction you make via DANA, OVO, or GoPay. Encryption, access controls, and session monitoring are all part of how we keep account data from being accessed without authorisation. Below is a summary of the six areas that matter most to you as an account holder.

Encryption on Every Transaction

All data exchanged between your device and our platform — including payment confirmations from DANA, OVO, and GoPay — is transmitted using SSL encryption. This applies whether you are on a mobile browser or accessing the platform from a desktop connection in Bandung or anywhere else in Indonesia.

Cookie Use and Tracking

We use cookies to keep your session active, remember your preferred payment method, and analyse how the platform performs across devices. Cookies do not contain your wallet credentials. You can manage cookie preferences through your browser settings, though disabling them may affect how certain account features load.

Account Security Practices

Your account is protected by a login process that includes OTP verification sent to your registered mobile number. We flag unusual login attempts — such as access from an unfamiliar device or location — and may ask you to re-verify before session access is granted. We recommend keeping your registered number current.

Data Retention Timeline

We retain account data for as long as your account remains active and for a period after closure that is consistent with our internal records policy. Transaction records linked to DANA, OVO, or GoPay payments are kept to support dispute resolution and account verification requests you or our team may raise.

Who Handles Your Data

Your data is accessed internally only by team members who need it to operate or support your account. Where we engage third-party payment processors or verification services, those parties are bound by data handling agreements that restrict use to the specific service they provide on our behalf.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, update your contact details, or request deletion of your account information. Requests are handled through our support team via live chat or email. We will confirm what we can act on and what we are required to retain under applicable obligations in supported regions.

Your Privacy Questions, Answered Clearly

These are the questions we hear most from account holders about how their data is collected, stored, and used on the platform. If your question is not covered here, our support team can address it directly through live chat or email.

We collect your name, email address, registered mobile number, and the account identifier for any e-wallet you link — such as DANA, OVO, or GoPay. We also record device type and session data for security monitoring. We do not collect your wallet PIN or password at any point during registration or transactions.

We retain the wallet account reference used for each transaction — for example, your OVO or GoPay account number — to support transaction records and any dispute you or our team may need to resolve. Full payment credentials such as your PIN are never stored on our platform at any stage of the process.

We do not sell your data to advertisers or unrelated third parties. Data is shared only with payment processors and identity verification services when needed to complete a transaction or account check you initiated. Those parties operate under data handling agreements that limit how they can use the information we pass to them.

Account data is retained for a period after closure consistent with our internal records policy and obligations in the regions where we operate. Transaction records linked to your DANA, OVO, or GoPay deposits and withdrawals are kept to support potential dispute resolution. You can ask our support team for specifics about your own account.

Yes. Send a data access request to our support team through live chat or email, and include your registered account details. We will compile the relevant information and respond within a reasonable timeframe. We will let you know if any part of the request falls outside what we can provide.

Some updates — like changing your registered mobile number or refreshing your linked wallet reference for GoPay or OVO — can be done through the account settings panel directly. For changes to your name or identity documents, contact support via live chat and our team will walk you through the verification steps required.

We use session cookies to keep you logged in, functional cookies to remember your payment preferences, and analytics cookies to monitor platform performance. None of these cookies store your wallet credentials. You can adjust cookie settings through your browser, though disabling functional cookies may affect how your account session and payment method selections behave.

Login is protected by OTP verification sent to your registered mobile number. Unusual session activity — such as login from an unfamiliar device — triggers an additional verification step before access is granted. We recommend keeping your registered contact number current so that OTP delivery works without delay when you need it.

Access is limited to team members who need your data to operate or support your account — for example, the support team handling a withdrawal query or the compliance team completing an identity check. Internal access controls restrict data visibility based on role, and access logs are maintained for accountability purposes.

Contact our support team immediately through live chat. Change your account password and review your linked e-wallet — whether that is DANA, OVO, or GoPay — for any transactions you do not recognise. Our team can flag your account for monitoring, initiate a security review, and advise on next steps to secure your access.

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